FAQ

What is DermaSphere?
We are a Saudi Arabian company based in Jeddah, Saudi Arabia. We are the exclusive importers of a number of health and beauty products in Saudi Arabia and some GCC countries and are also resellers of other health and beauty products sold thru us by other importers.

How do I place an order?
Please click this link “How To Order”

Which countries do you deliver to?
Please click this link “Shipping”

How long does it take for an order to deliver?
Please click this link “Shipping”

Can I track my order?
Yes, you can. By using the tracking number which will provided in your shipment confirmation sent by email.

Can I cancel my order?
We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before the order is shipped, just contact the Customer Service to cancel your order and we will use our best endeavors to cancel it providing your order has not yet been dispatched. If your order has already been dispatched, it cannot be cancelled.

What should I do if I receive an incorrect or faulty item?
If, as a result of such error, you receive the wrong product or a faulty product, you only have to return the product to us in its original box and packaging intact within 7 days of receipt.

How much does it cost to return an item?
Return is free of charge in case of wrong, defective or damaged product only.

How can I pay for my order?
Please click this link “Payment Methods”

How do I create an account?
If you are a new English user, please click here
If you are a new Arabic user, please click here

What should I do if I have forgotten my password?

Online: If you have forgotten your password, you can visit the following link which will take through easy steps to retrieve it
English
Arabic

How can I contact the Customer Service?
Please click here to go to our contact us page.

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